:root{--brand: #6750A4;--brand-dark: #56408a;--sidebar-bg: #1c2333;--sidebar-hover: #273047;--sidebar-active: #313c5c;--bg: #f3f5f9;--card: #ffffff;--border: #e4e8f0;--text: #1e2430;--muted: #7a8399;--danger: #d9375f;--ok: #2e9e6b;--warn: #e8a13a;--radius: 12px}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:Segoe UI,system-ui,-apple-system,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px}.app-shell{display:flex;height:100vh;overflow:hidden}.sidebar{width:250px;min-width:250px;background:var(--sidebar-bg);color:#cfd6e4;display:flex;flex-direction:column;overflow-y:auto;padding-bottom:12px}.sidebar::-webkit-scrollbar{width:6px}.sidebar::-webkit-scrollbar-thumb{background:#33405f;border-radius:3px}.side-logo{display:flex;align-items:center;gap:10px;padding:18px 16px 14px;color:#fff;font-weight:700;font-size:17px}.side-logo .logo-mark{width:32px;height:32px;border-radius:9px;background:var(--brand);display:flex;align-items:center;justify-content:center;font-size:17px;color:#fff}.side-logo small{display:block;font-size:11px;font-weight:400;color:#8b96ad}.side-section{padding:12px 16px 6px;font-size:11px;letter-spacing:.08em;color:#71809d;text-transform:uppercase}.side-app{margin:0 8px;border-radius:10px}.side-app-head{display:flex;align-items:center;gap:9px;padding:9px 10px;cursor:pointer;border-radius:10px;-webkit-user-select:none;user-select:none}.side-app-head:hover{background:var(--sidebar-hover)}.side-app-head.open{background:var(--sidebar-active);color:#fff}.side-app-head .app-ico{width:26px;height:26px;border-radius:7px;background:#33405f;display:flex;align-items:center;justify-content:center;font-size:13px}.side-app-head .caret{margin-left:auto;font-size:10px;color:#71809d;transition:transform .15s}.side-app-head.open .caret{transform:rotate(90deg)}.side-nav{display:flex;flex-direction:column;padding:2px 0 6px}.side-link{display:flex;align-items:center;gap:9px;padding:7px 10px 7px 20px;color:#b7c0d4;text-decoration:none;border-radius:8px;font-size:13.5px}.side-link:hover{background:var(--sidebar-hover);color:#fff}.side-link.active{background:var(--brand);color:#fff}.side-link .ico{width:18px;text-align:center}.side-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:11px;font-weight:700;border-radius:10px;padding:1px 7px;min-width:20px;text-align:center}.side-badge.esc{background:var(--warn)}.side-badge.mini{font-size:10.5px;padding:1px 6px;min-width:0;margin-left:0}.side-footer{margin-top:auto;padding:12px 12px 4px;border-top:1px solid #2a3349}.side-user{display:flex;align-items:center;gap:9px;padding:6px 8px}.side-user .avatar{width:32px;height:32px;border-radius:50%;background:var(--brand);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:13px}.side-user .name{color:#fff;font-weight:600;font-size:13px;line-height:1.2}.side-user .role{color:#8b96ad;font-size:11.5px}.side-actions{display:flex;gap:6px;padding:6px 8px 2px}.side-actions button{flex:1}.main{flex:1;display:flex;flex-direction:column;min-width:0}.content{flex:1;overflow-y:auto;padding:24px 28px 40px}.page-title{font-size:21px;font-weight:700;margin:0 0 4px}.page-sub{color:var(--muted);margin:0 0 20px;font-size:13px}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:18px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;margin-bottom:18px}.kpi{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px}.kpi .kpi-label{color:var(--muted);font-size:12px;margin-bottom:6px}.kpi .kpi-value{font-size:22px;font-weight:700}.kpi .kpi-sub{color:var(--muted);font-size:11.5px;margin-top:4px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media(max-width:1100px){.grid-2{grid-template-columns:1fr}}.chart-title{font-weight:600;margin-bottom:10px;font-size:14px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;background:var(--brand);color:#fff;border:none;border-radius:9px;padding:8px 14px;font-size:13.5px;font-weight:600;cursor:pointer;text-decoration:none;transition:background .12s}.btn:hover{background:var(--brand-dark)}.btn:disabled{opacity:.55;cursor:default}.btn.secondary{background:#eef0f6;color:var(--text)}.btn.secondary:hover{background:#e2e6ef}.btn.danger{background:var(--danger)}.btn.danger:hover{background:#c02650}.btn.small{padding:5px 10px;font-size:12.5px;border-radius:7px}.input,select.input,textarea.input{width:100%;background:#fff;border:1px solid var(--border);border-radius:9px;padding:8px 11px;font-size:13.5px;color:var(--text);font-family:inherit;outline:none}.input:focus{border-color:var(--brand)}textarea.input{resize:vertical;min-height:70px}.toolbar{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:14px}.toolbar .input{width:auto}.toolbar .search{min-width:230px}.spacer{flex:1}.chips{display:flex;flex-wrap:wrap;gap:6px}.chip{padding:5px 12px;border-radius:999px;background:#e9ecf4;border:none;font-size:12.5px;cursor:pointer;color:#4a5468;font-weight:600}.chip.active{background:var(--brand);color:#fff}.table-wrap{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);overflow:auto}table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}.tbl th{text-align:left;padding:10px 12px;color:var(--muted);font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--card);white-space:nowrap}.tbl td{padding:9px 12px;border-bottom:1px solid #f0f2f7;vertical-align:middle}.tbl tr:last-child td{border-bottom:none}.tbl tbody tr.clickable{cursor:pointer}.tbl tbody tr.clickable:hover{background:#f6f7fb}.tbl .num{text-align:right;white-space:nowrap}.gbadge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11.5px;font-weight:700}.gbadge.classic{background:#e9ecf4;color:#5b6474}.gbadge.smart{background:#e1f0e6;color:#217a48}.gbadge.pro{background:#e3e8fb;color:#3a4fc0}.gbadge.vip{background:#fdeee6;color:#c55a1c}.gbadge.elite{background:#f6e6fb;color:#9333ba}.gbadge.admin{background:#1c2333;color:#fff}.gbadge.dim{background:#f1f2f6;color:#98a1b3}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px}.status-dot.ok{background:var(--ok)}.status-dot.bad{background:var(--danger)}.status-dot.idle{background:#c3cad8}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f142373;display:flex;align-items:flex-start;justify-content:center;z-index:50;padding:60px 16px;overflow-y:auto}.modal{background:#fff;border-radius:14px;width:100%;max-width:460px;padding:20px 22px;box-shadow:0 18px 50px #0a0f1e40}.modal.wide{max-width:640px}.modal h3{margin:0 0 16px;font-size:16.5px}.modal .form-row{margin-bottom:12px}.modal .form-row label{display:block;font-size:12.5px;color:var(--muted);margin-bottom:5px;font-weight:600}.modal .actions{display:flex;gap:8px;justify-content:flex-end;margin-top:18px}.check-row{display:flex;align-items:center;gap:8px;padding:6px 0;font-size:13.5px}.check-row input{width:16px;height:16px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#232b40,#3a3060)}.login-card{background:#fff;border-radius:18px;padding:34px 32px;width:100%;max-width:380px}.login-card .brand{display:flex;align-items:center;gap:12px;margin-bottom:22px}.login-card .brand .logo-mark{width:44px;height:44px;border-radius:12px;background:var(--brand);display:flex;align-items:center;justify-content:center;color:#fff;font-size:22px;font-weight:700}.login-card h1{font-size:20px;margin:0}.login-card .hint{color:var(--muted);font-size:13px;margin:0}.login-card .form-row{margin-bottom:14px}.login-card .form-row label{display:block;font-size:12.5px;color:var(--muted);margin-bottom:5px;font-weight:600}.login-card .btn{width:100%;padding:11px;margin-top:6px}.error-box{background:#fdeef1;color:#b02a4c;border:1px solid #f5c9d4;border-radius:9px;padding:9px 12px;font-size:13px;margin-bottom:12px}.ok-box{background:#e8f7ef;color:#1f7a4d;border:1px solid #bfe6d1;border-radius:9px;padding:9px 12px;font-size:13px;margin-bottom:12px}.split{display:grid;grid-template-columns:380px 1fr;gap:14px;height:calc(100vh - 130px)}@media(max-width:1100px){.split{grid-template-columns:1fr}}.list-pane{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);overflow-y:auto}.ticket-item{padding:12px 14px;border-bottom:1px solid #f0f2f7;cursor:pointer}.ticket-item:hover{background:#f6f7fb}.ticket-item.selected{background:#efeaf9}.ticket-item .t-top{display:flex;align-items:center;gap:8px;margin-bottom:4px}.ticket-item .t-email{font-weight:600;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-item .t-preview{color:var(--muted);font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-item .t-date{margin-left:auto;color:var(--muted);font-size:11px;white-space:nowrap}.thread{display:flex;flex-direction:column;min-height:0}.thread-head{padding:14px 18px;border-bottom:1px solid var(--border)}.thread-body{flex:1;overflow-y:auto;padding:16px 18px;display:flex;flex-direction:column;gap:12px}.bubble{max-width:78%;border-radius:12px;padding:10px 13px;font-size:13.5px;line-height:1.45;white-space:pre-wrap;word-break:break-word}.bubble .meta{font-size:11px;color:var(--muted);margin-top:6px}.bubble.user{background:#eef0f6;align-self:flex-start;border-bottom-left-radius:3px}.bubble.staff{background:#e5defa;align-self:flex-end;border-bottom-right-radius:3px}.thread-input{border-top:1px solid var(--border);padding:12px 14px;display:flex;flex-direction:column;gap:8px}.thread-input .row{display:flex;gap:8px}.stars{color:#f0a92e;letter-spacing:1px}.chat-shell{display:grid;grid-template-columns:280px 1fr;gap:14px;height:calc(100vh - 130px)}.chat-list{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);overflow-y:auto}.chat-item{display:flex;align-items:center;gap:10px;padding:11px 14px;cursor:pointer;border-bottom:1px solid #f0f2f7}.chat-item:hover{background:#f6f7fb}.chat-item.selected{background:#efeaf9}.chat-item .c-name{font-weight:600;font-size:13.5px}.chat-item .c-last{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-item .unread{margin-left:auto;background:var(--brand);color:#fff;border-radius:10px;font-size:11px;font-weight:700;padding:1px 7px}.chat-window{display:flex;flex-direction:column;background:var(--card);border:1px solid var(--border);border-radius:var(--radius);min-height:0}.chat-window.full{height:calc(100vh - 130px)}.chat-msgs{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:10px}.chat-msg{max-width:70%;border-radius:12px;padding:8px 12px}.chat-msg .meta{font-size:11px;color:var(--muted);margin-top:4px}.chat-msg.mine{align-self:flex-end;background:var(--brand);color:#fff}.chat-msg.mine .meta{color:#d9cff5}.chat-msg.theirs{align-self:flex-start;background:#eef0f6}.chat-input{border-top:1px solid var(--border);padding:12px 14px;display:flex;gap:8px;position:relative;flex-wrap:wrap}.chat-input .input{flex:1;min-width:120px}.chat-toolbar-btn{background:none;border:none;font-size:18px;cursor:pointer;padding:4px 8px;border-radius:8px;line-height:1;color:var(--text)}.chat-toolbar-btn:hover{background:#eef0f6}.emoji-pop{position:absolute;bottom:100%;left:8px;margin-bottom:8px;background:#fff;border:1px solid var(--border);border-radius:12px;box-shadow:0 10px 30px #0a0f1e2e;padding:8px;display:grid;grid-template-columns:repeat(8,34px);gap:2px;max-height:240px;overflow-y:auto;z-index:30}.emoji-pop button{background:none;border:none;font-size:20px;cursor:pointer;border-radius:6px;padding:2px}.emoji-pop button:hover{background:#eef0f6}.selected-file{width:100%;display:flex;align-items:center;gap:8px;background:#eef0f6;border-radius:8px;padding:6px 10px;font-size:12.5px}.file-chip{display:inline-flex;align-items:center;gap:6px;background:#ffffffbf;border:1px solid var(--border);padding:6px 10px;border-radius:8px;font-size:12.5px;text-decoration:none;color:var(--text);margin-bottom:4px}.chat-msg.mine .file-chip{background:#fff3;border-color:#ffffff59;color:#fff}.history-shell{display:grid;grid-template-columns:250px 1fr;gap:10px;height:60vh}.history-list{border:1px solid var(--border);border-radius:10px;overflow-y:auto;background:#fff}.history-msgs{border:1px solid var(--border);border-radius:10px;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px;background:#fafbfd}.history-msgs .chat-msg.mine{background:var(--brand);color:#fff}.history-msgs .chat-msg.mine .meta{color:#d9cff5}.empty{color:var(--muted);text-align:center;padding:40px 16px;font-size:13.5px}.tabs{display:flex;gap:4px;border-bottom:2px solid var(--border);margin-bottom:16px}.tab{padding:9px 16px;cursor:pointer;border:none;background:none;font-size:13.5px;font-weight:600;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-2px}.tab.active{color:var(--brand);border-bottom-color:var(--brand)}.spinner{width:26px;height:26px;border:3px solid #ddd;border-top-color:var(--brand);border-radius:50%;animation:spin .8s linear infinite;margin:30px auto}@keyframes spin{to{transform:rotate(360deg)}}.detail-head{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}.profile-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:10px 18px}.profile-item .lbl{color:var(--muted);font-size:12px;margin-bottom:3px}.profile-item .val{font-weight:600;font-size:13.5px;word-break:break-all}.timeline{border-left:2px solid var(--border);margin-left:6px;padding-left:18px;display:flex;flex-direction:column;gap:14px}.timeline .tl-item{position:relative}.timeline .tl-item:before{content:"";position:absolute;left:-24px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--brand)}.app-select-row{display:flex;align-items:center;gap:8px;padding:7px 0}.mini-note{color:var(--muted);font-size:12px}